I-Tech provides a broad range of IT solutions, services and support to University Libraries faculty and staff, as well as delivering and supporting the systems that enable Penn State and the user community to discover, access and use the Libraries’ resources.
Our department is made up of three units:
- User Support and Operations provides helpdesk support, workstation management and lifecyle planning, SirsiDynix operations support, tablet and handheld device support , technology communications, technology training, IT account provisioning and management.
- Systems and Applications manages system administration, software configuration, and application support and customization for library systems (e.g., Symphony, web content management system, etc.), provides programming and application development to meet administrative and operational needs (e.g., ABLE, employee directory, etc.), and data services (e.g., database design, data mining, etc.)
- Discovery, Access, and Web Services provides user-centered web services, Libraries website management, web and application interface design, support for mobile devices, web accessibility expertise, web statistics and analytics support, and LionSearch, CAT and other discovery platform support.
Since Webaccess is working normally, please use the 2FA Token Request Form on the Intranet to submit the request.
Libraries Staff and Faculty: